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Feb 14, 2005 15:54:53 GMT -5
Post by DeadLikeMe on Feb 14, 2005 15:54:53 GMT -5
I pre ordered Vamp Spike but the email address I used has now been hacked. I've updated my account and emailed them twice (after waiting over a week after the first one) about changeing my email on the order but have had no reply. I was just wondering if the person who hacked my account would be able to change the shipping address or see my credit card details? I don't want to cancel my order but I'm thinking I might have to. Sorry for going on a rant there ![;)](//storage.proboards.com/forum/images/smiley/wink.png)
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Feb 14, 2005 16:13:04 GMT -5
Post by Raven on Feb 14, 2005 16:13:04 GMT -5
Clink on "My Account" then click on "Update Account", you can see what a person can view. Appears everything is visible but the credit card number. If they don't have your password, they wouldn't have access to your account even with your email address.
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Feb 14, 2005 16:23:02 GMT -5
Post by DeadLikeMe on Feb 14, 2005 16:23:02 GMT -5
Clink on "My Account" then click on "Update Account", you can see what a person can view. Appears everything is visible but the credit card number. If they don't have your password, they wouldn't have access to your account even with your email address. Thanks, is there any way they could change or cancel my order through the email?
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Feb 14, 2005 16:25:49 GMT -5
Post by Raven on Feb 14, 2005 16:25:49 GMT -5
You have to supply the order number I believe, so without that I wouldn't think they could.
Is there an 800 number for Sideshow? Perhaps you can call them and verify?
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Feb 14, 2005 16:28:52 GMT -5
Post by DeadLikeMe on Feb 14, 2005 16:28:52 GMT -5
They have a number for ordering but I can't see one for anything else.
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Feb 14, 2005 16:32:03 GMT -5
Post by Raven on Feb 14, 2005 16:32:03 GMT -5
From my confirmation email:
Call (800) 474-3746. This line is answered live from Monday through Friday, 9 am to 6 pm (PST). After these hours you can leave a detailed message with your contact information and order number and a Customer Service Representative will return your call.
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Feb 14, 2005 16:37:07 GMT -5
Post by DeadLikeMe on Feb 14, 2005 16:37:07 GMT -5
From my confirmation email: Call (800) 474-3746. This line is answered live from Monday through Friday, 9 am to 6 pm (PST). After these hours you can leave a detailed message with your contact information and order number and a Customer Service Representative will return your call. Thanks, I'll give them a call ![:)](//storage.proboards.com/forum/images/smiley/smiley.png)
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Feb 14, 2005 16:45:08 GMT -5
Post by Raven on Feb 14, 2005 16:45:08 GMT -5
Welcome, hope everything is well.
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Feb 14, 2005 22:14:01 GMT -5
Post by achtunglemon on Feb 14, 2005 22:14:01 GMT -5
If you call you will get an automated message/recording. If you do not want to leave a message you can keep trying to call over and over until someone answers the phone. Usually it takes me about 10 to 15 times to get through. Hope that helps and I am very sorry to hear what happened. ![:(](//storage.proboards.com/forum/images/smiley/sad.png)
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