T&ST E-Bay question

[drufan]

I won an e-bay auction from Time and Space Toys a couple of months ago for a Pylean Cordy and Pylean Demon Angel. I had to bug them to send the Cordy, which was supposed to ship right away. After sending them some e-mails, I received the Cordelia but I still have not received the Angel. I've sent a couple of e-mails but have received no response. I've never had a problem with Time & Space Toys before but after this experience I will never do another e-bay purchase from them. Any ideas on what I should do?

Thanks for any suggestions.

[Jinxieman]

I don't really have a suggestion except to keep bugging them. Have you tried calling them so you can talk to some one face to face...or voice to voice as it may be. I won the same auction, but I got my Cordy right away, and the Demon Angel came befor my BCC order of the core three, so I had no problem. Sorry this is happening to you, I would be very frustrated and this will make me think twice about doing one of their ebay auctions again.

[DanMan]

If they don't respond, report them through eBay and seek a refund from eBay, or Paypal if that's what you used to pay.

[drufan]

I sent them another e-mail letting them know I got the Cordy but not the Angel. They sent a really nice reply telling me that they thought this had been taken care of, they were really sorry, and would look into it right away for me. So, it will hopefully all get straightened out. I've never had a problem buying from the store so I think in the future I'll just do it that way and avoid e-bay altogether.

Thanks for the advice, guys!

[Girl Power]

I've bought stuff from Time and Space Toys through ebay on several occasions. I never had a problem with them. This is probably an anomaly.

I bought 2 sets of the 4 new Charmed figures on their website, but only one set was sent. When I wrote to them, they responded right away and said they are sending the second set out. Sometimes mistakes happen.