My fury at F.Planet!!!

[bunniesfrightenme]

I ordered the Willow/Tara 2-pack with Forbidden Planet ... and they sent me a letter saying the price has gone up from originally in their magazine and I have to pay the additional fee!!!!!

Isnt that ILLEGAL or something???

[willowswarlok]

im not too sure but it definately sounds illegal, like i work in a newsagents and when people come in and i scan the item and the price is different i have to sell it to them at the price on the label!!!

[Dawn]

I just checked it and the price has gone up from £14.99 to £19.99, I havn't been asked to pay more as I ordered it from there site when it was £14.99. I just want them to get the Spike/Darla and Buffy figures up so I can preorder them and go 'ahh' I like to know I've got them, like a life jacket hehe.

[Cordy]

Dawn said:

I just checked it and the price has gone up from £14.99 to £19.99, I havn't been asked to pay more as I ordered it from there site when it was £14.99. I just want them to get the Spike/Darla and Buffy figures up so I can preorder them and go 'ahh' I like to know I've got them, like a life jacket hehe.

me too i just got a letter in saying i had pre ordered but it was still 14:99

[Raven]

I don't believe it is illegal. As long as they notify you of the price increase and give you the option to pay or cancel your order.

[Orpheus]

I pre ordered from them too. Haven't got my letter yet. You should ring CS & complain though, I will if I get a letter ;D

[Moe]

You should definately enquire about this. I ordred it at £15 too and theres got to be some restrictions as to whether or not FP can do this. I mean, they knew that it was a 2-pack and that it would be more than a normal figure, so as far as i know they can't just charge you more cos' THEY screwed up, can they?!

[Raven]

Moe said:

so as far as i know they can't just charge you more cos' THEY screwed up, can they?!

They cannot without your permission, you can either cancel or pay the additional amount. Most sites have a disclaimer regarding 'prices subject to change'.

[willbueche]

Forbidden Planet is also falsely claiming that the "Darla Vampire" figure is an exclusive of some sort which justifies their charging 15 pounds for it instead of the ...whoops nevermind, looks like they've jacked the prices up on all the figures across the board. They must be in financial trouble.

[prophecygirl]

i paid £15 for the 2-pack, but if i have to, i'll pay the extra £5.

[Cordy]

prophecygirl said:

i paid £15 for the 2-pack, but if i have to, i'll pay the extra £5.

yeah me too , i mean it is worth it two toys for £20 usually it would be £30 for the two

[CaptainOates]

Read the small print in the yellow boxes in the catalogues, it probably says somewhere in there... They won't take extra money unless you agree to it, and its not really their fault if they were originally quoted one price and now its another.

[Wicca]

I got the same letter, the only reason I pre-ordered the 2-pack was because it was so cheap. I was thinking of sending them an e-mail at the time because I didnt think the price looked right but I waited to late and then they sent me the letter. I'm still going to get it but I'm just a little p***** off!!

[prophecygirl]

i haven't received a letter yet. but why is everyone annoyed about it? it's only an extra £5, for a set of 2 figures.

[Lior Knight]

Well, I’ve asked them before preordering and they confirmed that the price was for both figures:

Hi,

The price for the 2 pack is £14.99.

Best Regards
Caroline Carey
Customer Services

I still haven't got the letter but I'm pretty sure it would arrive soon. I think I'll cancel my order because I'm from neither UK nor USA so I still get to pay by the exchange rates and £20 is more expensive than $30 so I rather buy it from US.

I wonder if the price increase applies on Anyanka, as well. I've originally preordered it for £10.99 but if the new price affected my preorder I rather buy this one from US as well.

[Orpheus]

Lior said:

I wonder if the price increase applies on Anyanka, as well. I've originally preordered it for £10.99 but if the new price affected my preorder I rather buy this one from US as well.

I am sure the Anyanka pre order price will stand. This was a special offer price for 7 days, so they can't up the price for those who took them up on the special price. If you are over charged just contact them I am sure they will refund the difference.

[Lior Knight]

Orpheus said:

I am sure the Anyanka pre order price will stand. This was a special offer price for 7 days, so they can't up the price for those who took them up on the special price. If you are over charged just contact them I am sure they will refund the difference.

Oh. Good. Thanks.

Though, I’m still glad I’ve send that email because it won’t hurt to be sure.

[prophecygirl]

you won't be charged anymore for anyanka than £10.99, this was definitely a special offer. i did the same for wedding anya as well, so don't worry.

[bunniesfrightenme]

its not the MONEY thats the annoying thing ... its just how its been dealt with

if they were only quoted a rough price and not a definate one, they shouldnt have gone ahead and listed the item

and i see not everyone has been charged the extra £5 so why should I? especially as when I was ordering it I ordered like over £100 worth of stuff

its the principle of it all

[prophecygirl]

i think our letters are probably just late. i always get the catalogue after everyone else, so i'm betting i'll get a letter soon.