Diamond News on Orders

[JusticeDemon]

I've been in touch with Diamond for the past couple of weeks trying to figure out what's up with our orders. Here's a summary of what I've learned.

1. Diamond should have their new online store go live on March 15.

2. The Dark Witch, Vampire, and Transformation Willows MAC members pre-ordered are being held and would be ready to ship as soon as the store goes live.

3. The White Witch Willow figures are on their way from MAC's manufacturer. If they're not here by the 15th, they will be added as "pre-orders" and would ship seperately when they DO get here.

4. The regular Willow and Doppelgangland Willow figures have been selling VERY well. Because of this, SOME people that pre-ordered from MAC MIGHT have to wait for the second batch of these figures (shipping in May). Once that second batch is ready, there will be PLENTY for everyone.

Diamond also had this to say.....
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I know it seems chaotic here and it stinks to have to wait but I think we got a handle on this and people won't NOT get their orders BUT they will be a little late. You can imagine how hard it is to do all this when we have never even sold an item directly to a consumer before this!
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Basically, hang in there. I'm in the same boat as everyone else. I pre-ordered ALL of my Willow figures from MAC. Since they've dropped the ball and Diamond is taking over for them, I'm OK with waiting. Yes, other people will get their Willows first. We, however, will be getting them regardless of the "exclusive" holder and won't have to pay multiple shipping costs.

If you want to cancel an order you've already placed, just email [e-mail] with all of your order information. They'll cancel the order and you'll be able to order from someone that has these in stock right now. Personally, I'm willing to wait the extra 13 days to get everything direct from Diamond.

[CowboyGuy]

Oh thanks for posting that! I can rest easy at night now.

[Alyrenee]

its a cruel cruel world we live in..sigh. Yes, I will wait too. White witch willow we keep me company. Poor custom vamp xander and the"puppy" will kep each other entertained in the meantime.

But i cannot say that I won't pop into a suncoast or sam goody everyday from now until then looking for a fix!

Good to hear regular will is selling. That is the one most people were sure wouldn't sell out!

[kakistos]

I'm only semi disappointed, but it's not really their fault that it happened like this. I'd rather wait than risk cancelling my order and then ordering from some other place that's already going to be sold out of their first allotment of figures.

Hopefully, though, nexgentoys will get the 2 figures I ordered from them... and hopefully i'll get the DWW I won from cinequest the other week.

[JP]

JD, thanks for all the information! I appreciate you staying on top of this stuff.

Do you know how Diamond plans to handle shipping if regular Willow and Dopple Willow sell out? I ordered five Willows, one of each Willow but WW, so will Vamp, Dark and Trans ship to me now with the other two shipping when they're in stock? Or will my entire order be held?

That's complicated, but since you seem to have the connections I figured you'd be the best to ask.

[Willfan]

As always, thanks JD! Majorly sucks if we have to wait 2 more months...but as long as I get one I'll be happy (actually, now that I think of it...getting more over time is nice). I'm still excited!

[xander000]

great news, but my question is, is the store will be for the radical member or for the new club?

thanks for the info JD

and JD do you have new info on the btvsfigs figure exclusive?

[TruBuffyFan]

Gosh... That kind of sucks in a way... I know for sure that I was one of the last to order Dopplegangland and Vampire Willow from MAC... So I am sure I will have to wait which stinks... I have some coming from Toyfare... But I want the Carded Versions...

[JusticeDemon]

JP, all IN-STOCK items will be put up for pre-order when the store opens on March 15. Anything NOT in stock will be listed as a Pre-Order with an estimated release date. For example.....

I will get 1 Vampire Willow, 1 Dark Witch Willow, and 2 Transformation Willows as soon as the store goes live. They'll ship to me right away.

My 2 White Witch Willows will be listed as pre-orders and will ship later (because MAC hasn't delivered them yet).

My 2 Doppelgangland Willows and my 1 Regular Willow MIGHT not be available immediately, so they would be initially listed as In-Stock (I'm guessing) and changed to Pre-Orders once they have sold out. They would ship later, most likely with the White Witch Willows and the Willow's Spellbook Box Sets in May.

I hope that helps clear this up. More info to follow.

[Rogue]

Thanks for the updates JD! That's good news about the online store. I hope DST does all right, since they say this is the first time they've sold directly to customers. I have faith in them that they'll do fine. I emailed them asking about my MAC order status, since I don't have an email confirmation from MAC about some Willows I ordered. *Hopes*

[Raven]

Thanks JD.

I missed out on preordering Trans Willow on TS&T, so I'll be sure and take advantage when they go online the 15th.

[DanMan]

The news of a second batch being created sounds like a pretty big shift in policy from MAC's old, 'once they're gone, they're gone' collectible mentality. If they actually are producing more figures to meet demand, I welcome this change. It could mean we'll never have a Spike figure-like fiasco again!