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Post by buffyfannumerouno on Aug 4, 2005 5:29:39 GMT -5
I actually finally got a response to questions of free Vamp Darla, as well as the figure that weren't shipped yet so here it is: First please accept my sincerest apology for the tardiness in responding to you. With so much Buffy/Angel product coming in during July/August, we have been inundated with emails while also working around the clock to fill orders. That being said, we value your business and do not intend to make light of our failure to respond to you in a timely manner. You have been a great customer and you certainly deserve quicker responses to your inquiries. The free Vamp Darla figures are on their way to us from San Diego Comic Con and will be shipping to our customers next week. Some people have received them from us already because a small number were air freighted from SDCC back to our warehouse. However, the majority were trucked back and therefore most of our customers would not have received them yet. Many of the customers that ordered the free Vamp Darla are also awaiting their End of Days Buffy and Waiting in Wings (Tuxedo) Wesley. As you may already know, we are at the mercy of Tower Records, the exclusive holder for both these figures. We are awaiting our shipment from them, which is expected to arrive at the end of this week. Therefore a lot of people will get their Vamp Darlas in the same package as their EOD Buffy and Tuxedo Wesley. Again, this has been an unusually crazy summer here at TST/BCC. We are extremely grateful for the support we have from Buffy fans as we work through this order fulfillment. We trust that the great prices and deals we offer on the BCC store and our USUALLY excellent customer service will keep fans loyal to us. We know that it is good customers like yourself who make our operation successful, and we will continue to welcome your comments and suggestions and strive to keep your business. Elana Director of Operations _______________________ Time & Space Toys www.timeandspacetoys.com
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Post by alcazarzgirl on Aug 4, 2005 6:23:46 GMT -5
I love T&S and even though I am super anixous to get EOD Buffy & Faith and WITW Wes I will still do my buying from them since after I have placed a million orders from them and this is the only time I have ever tried to wait.
Whats a bit funny is yesterday I got my BG Faith and I was checking out the figures on the insert and I noticed that WITW Wes & EOD Buffy was Tower's exc. so I thought maybe they were backed up a bit too.
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Post by ajmets on Aug 4, 2005 7:01:42 GMT -5
I got almost the same email but some differences. We'll see what happens. Hi Amanda. First please accept my sincerest apology for the tardiness in responding to you. With so much Buffy/Angel product coming in during July/August, we have been inundated with emails while also working around the clock to fill orders. That being said, we value your business and do not intend to make light of our failure to respond to you in a timely manner. You have been a great customer and you certainly deserve quicker responses to your inquiries. As Kevin already mentioned, we are awaiting our shipment of End of Days Buffy and Waiting in Wings (Tuxedo) Wesley from Tower Records, the exclusive holder for both these figures. We have confirmed that they will arrive at the end of this week. Your order was in queue for shipping next week once these figures were in stock. That being said, I understand your frustration in waiting for these. You should not have had to wait this long for the other items that are in stock now. Unfortunately Kevin and most of our staff (who run the warehouse and do the shipping) are in Chicago now for Wizard World, so nothing was to ship today through Friday. HOWEVER, I will try to get in touch with Kevin and see if he can talk me through pulling the in-stock items for your order and I will ship them out. Again, this has been an unusually crazy summer here at TST/BCC. We are extremely grateful for the support we have from Buffy fans as we work through this order fulfillment. We trust that the great prices and deals we offer on the BCC store and our USUALLY excellent customer service will keep fans loyal to us. We know that it is good customers like yourself who make our operation successful, and we will continue to welcome your comments and suggestions and strive to keep your business.
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pxl
Scooby Member
Posts: 151
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Post by pxl on Aug 6, 2005 6:03:10 GMT -5
Hey guys. Just to let you know, we're in a similar situation right now. We've got all of the new figures in EXCEPT the Tower exclusives. We're waiting on them right now and hope to have them sometime next week or the following week. Tower has been a bit slow in dealing with it. Just wanted to comment to confirm T&S's email.
pxl (in Chicago and buying way too much stuff...oy...customs is gonna have fun with me at the border.)
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Post by alcazarzgirl on Aug 12, 2005 18:29:36 GMT -5
OK Good news
I recieved 2 DHL shipping notices saying I have 2 packges coming from T&S
SO 1 has to be WITW Wesley & EOD Buffy & Faith;s
and the other is THAW Lorne YAY!
Bad new (OK not REALLY bad)-since they shipped today I must wait untill MOnday. why couldnt they have shipped on Thurs, and I would have recieved them today.
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Post by buffyfannumerouno on Aug 12, 2005 23:23:04 GMT -5
I'm hoping that I get a shipping notice soon. I think they might ship mine all together, and that's why I haven't gotten them yet. I'm waiting for 2 EOD Buffys, 2 WITW Wesleys, 1 PG Wesley, 1 Auto THAW Lorne, 1 Reg THAW Lorne, 1 Auto T1 Lorne, and 1 Free WTTH Con Darla.
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Post by VampireStake on Aug 13, 2005 3:42:31 GMT -5
I got 1 shipping notice for '1' item. So its either my EOD Buffy, Parting Gifts Wesley, or Waiting in the Wings Wesley. Great. So its been a friggin month since these figures were released and I have yet to receive 3 of them, Way to go T&ST
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Post by Slayer44 on Aug 13, 2005 9:23:22 GMT -5
I got 1 shipping notice for '1' item. So its either my EOD Buffy, Parting Gifts Wesley, or Waiting in the Wings Wesley. Great. So its been a friggin month since these figures were released and I have yet to receive 3 of them, Way to go T&ST Actually it is probably all of them. In my experience there shipping notices always say just 1 item. If you look at the weight you can probably tell how many it is.
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Slayer4
Potential Slayer
"I touched the fire and it freezes me." ~ Buffy
Posts: 427
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Post by Slayer4 on Aug 13, 2005 10:48:49 GMT -5
Got my EOD faith like 3 weeks ago and just got my shipping notice for my EOD buffy she will be at my house on the 16th!
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Post by mattyboy188 on Aug 13, 2005 20:25:48 GMT -5
UGH!!! im getting so fed up!! i havent even received my EOD Faith yet let alone my EOD Buffy!! they are the only deluxes i wanted and ive waited so long and im really upset now!
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Post by Rrob254 on Aug 15, 2005 0:37:24 GMT -5
I live in NY and recieved all of my Deluxe figures except for EOD Buffy. They just send me a shipping notice so I should have this figure by Tuesday! However I have yet to hear about any of my Wesley/Lorne figs.
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Post by buffyfannumerouno on Aug 15, 2005 20:11:58 GMT -5
I too live in NY and have finally got a shipping notice from Time and Space Toys, the package should arrive tomorrow and it's 6 lbs. I'm just hoping that it is everything that I have left to receive. I still have to receive my 2 EOD Buffys, 2 WITW Wes', 1 Parting Gifts Wes, 1 Auto THAW Lorne, 1 Reg THAW Lorne, 1 Auto T1 Lorne, and 1 Free WTTH Con Darla. I really hope that all of them come tomorrow. It seems as though I have been waiting forever. If all of them arrive tomorrow then it"ll be worth the wait.
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Post by ajmets on Aug 16, 2005 7:18:01 GMT -5
Yesterday I finally received my Waiting in the Wings Wesley but still no End of Days Buffy. This has been the most horrible experience I've ever had with a store.
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Slayer4
Potential Slayer
"I touched the fire and it freezes me." ~ Buffy
Posts: 427
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Post by Slayer4 on Aug 16, 2005 9:00:51 GMT -5
Yeah i dont know about anyone else but this has completly turned me off to ever shop from T&ST ever again the other sites are so much faster and more realiable.
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Post by xander000 on Aug 16, 2005 11:27:49 GMT -5
Yesterday I finally received my Waiting in the Wings Wesley but still no End of Days Buffy. This has been the most horrible experience I've ever had with a store. Can you believe that i haven't received my vengeance set that you get when you become a member, I sign up in the first week and still haven't received it, first there was this back order thing,then they said it was ship, now i'm still waiting to get answer from them to know if it has or hasn't ship yet..........
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Post by urbandruid on Aug 16, 2005 14:24:37 GMT -5
Jeeze... I feel bad for you guys, I hope all of your stuff shows up soon. All of this is making me really glad I didn't sign up for the collector's club, though. This is absolutly insane.
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Post by CowboyGuy on Aug 16, 2005 15:03:26 GMT -5
I got a shipping notice as well. I'm pissed about this situation, mine won't arrive till the 19th.
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Post by prophecygirl on Aug 16, 2005 15:08:48 GMT -5
My very first order with them was for a BG Wes (back in May I think). I have made one order since then, that was for a friend. Anyway, they charged my Mum's CC well over a month ago, and I've heard nothing about BG Wes.
I am not at all impressed with T&ST. And i'm very glad I hardly order from them.
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Post by ajmets on Aug 16, 2005 15:14:22 GMT -5
To be fair to T&ST they were always excellent. I don't know if their business increased so fast that they can't handle or they changed management or something but it wasn't always like this. I received an email this afternoon telling me that my Buffy would be shipping today. I hope that they shape up because they have really fallen apart with these last two waves, ie: deluxe and wesley.
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Post by xander000 on Aug 16, 2005 17:02:11 GMT -5
To be fair to T&ST they were always excellent. I don't know if their business increased so fast that they can't handle or they changed management or something but it wasn't always like this. I received an email this afternoon telling me that my Buffy would be shipping today. I hope that they shape up because they have really fallen apart with these last two waves, ie: deluxe and wesley. exacly, the main reason for me for being a member of the bcc is because t&s always used to have excellent services....
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