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[xtinaslayer]

so, i wrote to them............

Hi
Your site states:
**INTERNATIONAL ORDERS (OUTSIDE THE U.S.)

-International orders are welcome! Please allow 1 to 4 weeks for delivery.

-International shipping charges indicated are for AIRMAIL WITH INSURANCE. These orders are guaranteed to arrive (we will replace the order or refund your money if the package does not arrive). In the rare event of a lost package, a claim will not be filed until 60 days after the package is posted. Once claim funds are received by us, a refund or replacement will be processed.

well, my shipment has been 4 weeks since i bought on 1st oct. u have failed to reply to my numerous emails sent to
[e-mail]
[e-mail]
ebay: timeandspacetoys

i have tolerated enough and have been patient enough. its not a good service if you are trying to get people to join your membership but only reply to people in the USA. thats not the point i joined your club since a long time ago. been supportive but your constant failure to reponse have took me a long verge of patience. i AM requesting for a refund and wil gladly purchase from other sites that may still offer better shipment and prompt replies.
i am truly disappointed knowing that even with bad nasty emails u do not reply. if u had the decency to reply or better yet give me a tracking number since the beginning of the shipment my mind would be of better peace. but i have been waiting and waiting.
this is too much,
i see no point in emailing this again as i am very certain and sure that you WONT reply. (come on, surprise me). if u;re short on staff, that makes no excuses or reason to not reply. its bad service. period

please contact me for refund asap as stated on your policy (or do u only use that for people in the US?)

thanks

[xtinaslayer]

no replys. how do i ask for refund now?
they are just not replying

best of all even my local comic stores in singapore now have them in stores already yet i've to wait til i don know when to get mine from bcc

[Lior Knight]

xtinaslayer said:

no replys. how do i ask for refund now?
they are just not replying

best of all even my local comic stores in singapore now have them in stores already yet i've to wait til i don know when to get mine from bcc

Since they barley respond as it is, I cannot remember if they work on weekends.

As for refund - asking for a refund is pretty much it. If you don't get reply you can file a complaint with PayPal or BBB.

[xtinaslayer]

tomorrow is the last day of the month and yet nothing. they could at least tell me if they had shipped this out. if money was deducted 3 weeks before i wouldn understand why it takes sooo long unless they shipped it by ship/boat

i need a favour, can any person living in the US email to BCC and check how soon is their response time to reply. i jus wanna test this theory that they discriminate non-US

[Lior Knight]

xtinaslayer said:

tomorrow is the last day of the month and yet nothing. they could at least tell me if they had shipped this out. if money was deducted 3 weeks before i wouldn understand why it takes sooo long unless they shipped it by ship/boat

i need a favour, can any person living in the US email to BCC and check how soon is their response time to reply. i jus wanna test this theory that they discriminate non-US

I got a reply from Kevin today after sending him a Heads-up email yesterday saying that I will be involving PayPal if they won't refund my BAF day order which still hasn't been shipped.

His reply was:

I just got back from a trip...I'll get your refund to you later today.

And this came after they ignored all my emails between October 6th and October 29th.

So, I have no logical explanation why your emails still unanswered.

[xtinaslayer]

why does he need to refund u and how does paypal come into the picture, sadly for me, i didnt use paypal so i cant THREATEN him with it....

[xtinaslayer]

can people of america UNITE n help me email them to FREAKING WAKE THEMSELVES UP n reply to my emails?!!!
argh!!!!!!!

by the way, this was wat i was charged:
468.84 SGD = 323.293 USD

[Lior Knight]

xtinaslayer said:

why does he need to refund u and how does paypal come into the picture, sadly for me, i didnt use paypal so i cant THREATEN him with it....

He need to refund me because I'm canceling my order.

If you paid with credit card then you can simply report the store to them and get all of your money back.

[xtinaslayer]

i have requested for the money through paypal even though i used credit card to purchase the item. i emailed to two of their emails and is awaiting reply.
today marks the 33rd day of the purchase from the shop and the 4th day i have requested the money from paypal. yet no reply

[xtinaslayer]

edit - one thing surprises me nobody at all other thank lior knight is helping me or assisting me or KIND ENOUGH to bother reply my posts. seems like everyone else is not caring this BCC is doing some actions.
i'm a little surprised after all these days....

[Lior Knight]

xtinaslayer said:

edit - one thing surprises me nobody at all other thank lior knight is helping me or assisting me or KIND ENOUGH to bother reply my posts. seems like everyone else is not caring this BCC is doing some actions.
i'm a little surprised after all these days....

I don't think many people check this thread. Probably only those few who manged to afford themselves this statue.

Perhaps you should post a request at The Lounge section?

Also, since you paid with credit card, you should call them and report the non-delivery on BCC's behalf, and ask to cancel the payment.

[xtinaslayer]

i don call overseas and furthermore the card was charged almost 3 weeks ago

[Lior Knight]

xtinaslayer said:

i don call overseas and furthermore the card was charged almost 3 weeks ago

Why call oversea? Doesn't you credit card company has offices within your country?

And if I'm not mistaken, 3 weeks isn't too long to file a claim with your credit card company.

[xtinaslayer]

no, thing is i remembered i was charged wrongly from bcc so when i called the credit card company they told me to email bcc and that time bcc REPLIED. jus not nowadays

[Lior Knight]

xtinaslayer said:

no, thing is i remembered i was charged wrongly from bcc so when i called the credit card company they told me to email bcc and that time bcc REPLIED. jus not nowadays

Trust me, if you tell them that you've been charged over 3 weeks ago and still haven't got your item or any replay from BCC - they would issue a complaint. Because it's as simple as fraud.